How to rent a car in Mexico
Saturday, February 9th, 2008Given the heaviness of that last post, maybe it’s time for a bit of levity as I attempt to recount my experience in renting an automobile in Mexico City last Christmas. Here is the multi-step process for your enlightenment, and perhaps use, if you ever have the courage to do the same.
1. Using the Orbitz web site, search for rental vehicles in Mexico City. As a search criteria select “vans” since there will be eleven of us in two vehicles.
2. Determine that all vans in Mexico City are outrageously expensive. Select Budget as having the best rate.
3. Begin to wonder about insurance coverage. Go to Visa & Master Card web sites and read the really fine print about collision loss waiver in a foreign country. Go to legal web sites to determine what “collision loss waiver means”. Take two ibuprofen after reading legal web sites and decide this can wait until tomorrow.
4. On the following day, do a Google search for “insuring your rental car in Mexico.” Find several web sites, one of which recounts numerous horror stories of Americans ending up in jail because they had accidents with insufficient coverage–including credit card coverage. Site recommends getting maximum rental car coverage from rental car agency just to be safe and to keep from ending up in jail.
5. Get bright idea. Find Budget site IN MEXICO, rather than the USA version, and use it to book the car. Fortunately, Mexican web site for Budget has an English version.
6. Use said site to investigate insurance offerings. Find something called “deductible waiver” (DW). DW seems to cover every contingency if the (altogether likely) worst case scenario happens. It is expensive, but allows one to sleep better at night–unless of course one has the Montezuma’s revenge at night while in Mexico–but that is in a separate blog article.
7. Decide to book the Budget minivan with full DW & every other policy they offer just to be safe, and since this “once in a lifetime event” needs to be “the best vacation we ever had” (see Angie’s recent posts).

8. Save booked confirmation in numerous places and formats to ensure that there is no mistake. Print out copy to present at rental car desk.
9. Go to Mexico City (see separate process flow diagram for details.)
10. Rental car is to be picked up at Benito Juarez International Airport upon the arrival of oldest son & family on Sunday after their flight from JFK, arriving at 10 PM. Decide that oldest son should be principal driver since his experience in Brooklyn eminently qualifies him for driving skills needed in the notorious Mexico City (aka “DF” for District Federales ((loosely translated)) ) traffic.
11. After late dinner in the DF, youngest son & self proceed towards aeroporto. As we enter car, instant message from oldest son shows up on youngest son’s elaborate mobile telephony device (EMTD). Youngest son uses EMTD to determine following message from oldest son: “Our plane is 30th in line for takeoff. Wife & son chewing on arm and asking “are we there yet?” Expect substantial delay.”
12. Abandon trip to Benito Juarez International Aeroporto. Instead, drive to youngest son’s apartment where he will trade EMTD for elaborate IP-enabled voice mail device (EIPEVMD).
13. On EIPEVMD hear voice message “takeoff delayed at least one hour, maybe two. Wife & son have switched to other arm.”
14. Decide to go to airline web sites to determine actual arrival time. Since flight is code-shared between Delta (arrives terminal 2) and Aeromexico (terminal 1) it is critical to determine which airline is actually handling flight. Youngest son informs self that if arrival at terminal 2, many many problems will arise.
15. Web sites disagree on arrival time and terminal. Go to Benito Juarez International Aeroporto site. It shows flight as on time. No gate information provided.
16. Youngest son calls Aeromexico. After long conversation in Spanish, he tells me they don’t know which terminal.
17. Decide to call Budget rental car to tell them that flight is delayed since in their system they show 10 PM arrival.
18. Youngest son calls Budget rental car. Intense highly articulated conversation in Spanish continues for 5 minutes. Highly articulated conversation in Spanish continues for 10 minutes. Highly articulated conversation in Spanish continues for 15 minutes.
19. Am informed by youngest son that the minivan corresponding to our reservation “has been sent back to central site and won’t be available until tomorrow.”
20. Decide to go to Benito Juarez International Aeroporto.
21. At Benito Juarez International Aeroporto, am dropped off by youngest son to go to Budget rental car counter alone while he parks his automobile (in distant land). Armed with the four words I know in Spanish (”si,”no”, “bueno,” and “banyo”) enter the madding crowd of brown faces all speaking rapidly in an unknown tongue.
22. Youngest son has thoughtfully procured simple mobile telephony device (SMTD) for my use in communicating with his EMTD in case I need words translated as I encounter Budget rental car personnel.
23. Arrive at Budget rental car “counter”, which is actually a glassed in room whose door is locked. Room is empty. On door is stated: “Open 24 Hours” (in English).
24. Encounter harried international traveler who, in English, wants to know if Budget is open. Assure him I don’t know. Said traveler mutters something about no rental car counter being open and wanders off.
25. Youngest son arrives and together we stare at door.
26. Youngest son decides to use his EMTD to call the telephone number listed on the door of the Budget rental car company. Person answering assures youngest son that Budget rental car company is indeed open, and they will “pick us up” outside.
27. Go outside. Small car drives up. Two men–wearing no identifiable uniforms or badges–seem to recognize us. (Explanation: gringoes are readily identifiable in the DF.) Words exchanged in Spanish. We enter small car and drive off (to distant land).
28. Arrive at gate in distant land. Car horn is honked. Man in guard box sleepily appears and opens gate. We enter.
29. Exit car and enter small office with sign “Budget Rental Car.”
30. In office greeted by third man (Senor 3) attired in uniform with drooping tie around neck. He enters a side room and disappers, not to be seen for a long time. Later discover door of room is labeled Caballeros.
31. Youngest son begins dialogue with driver of small car (Senor 1) who seems to be in charge. Senor 2 sometimes interjects unintelligible (to me) Spanish words. Senor 3 emerges from roomed marked Caballeros and disappears for good.
32. Dialogue between youngest son & Senor 1 becomes animated. Glance at watch. Time is 12:30 AM Monday morning.
33. Dialogue continues for 30 minutes. Youngest son seems to have Senor 1 on the run, but still no rental car emerges.
34. Youngest son translates: no minivan available. Budget rental car company will provide us a temporary sedan and then present said minivan at this location tomorrow.
35. Dialogue between youngest son and Senor 1 continues for another 30 minutes. Senor 1 makes phone call. Youngest son indicates that this phone call is to Senor 1’s supervisor.
36. Senor 2 disappears. Senor 2 reappears as driver of white Ford minivan.

37. More dialogue ensues. Youngest son informs me that yes, they did have the minivan all along, but it was low on gas & had not been cleaned. They will rent said minivan to us if we agree to accept as is and supply our own gas which they will reimburse us for. We agree.
38. Dialogue now ensues about insurance. I indicate to youngest son that I had made reservation with full insurance coverage, including the coveted DW policy. Dialogue resumes. Senor 1 informs youngest son who translates that the DW covers full replacement value of the vehicle if totaled in accident, but if the mirrors or wheels are stolen we would have to replace them out of pocket. Youngest son & self exchange confused glances.
39. More dialogue ensues about the deeper meaning of DW. Senor 1 does not give gound. We accept the DW coverage as explaned. We agree to guard mirrors & wheels with our lives.
40. More dialogue continues about “principal drivers.” Informed that only 2 can be said drivers at no charge. Both said drivers must appear in person. Hence, oldest son will have to go to distant land after arriving to count as a principal driver.
41. Rental papers signed. Car inspection begins by Senor 2 & self.

42. Inspection completed. Senor 2 drives small car containing himself & us past sleepy guard back to Terminal 1 where we hoped oldest son & family would arrive.
43. Stand in front of customs doorway at Terminal 1 awaiting oldest son & family. Continue standing. Continue standing. Continue standing.
44. Decide to sit in nearby bar overlooking customs doorway. As waiter arrives to take order, oldest son & family arrives through doorway.
45. We Rejoice. Time: 2 AM.
46. Youngest son uses EMTD to call Budget auto rental company to inform them that oldest son has arrived.
47. Self & oldest son repeat steps 27 - 29 above. With some difficulty, since neither of us speak Spanish, sign papers establishing oldest son as principal driver.
48. END–RENTAL CAR RENTING PROCESS.
Appendix: Oldest son & family 4 days after arrival showing no worse for wear.
Appendix: The famous aqueduct at Queretaro reached by Ford minivan rented to us by Budget rental car company.

